Implementation Engineer - Remote

Overview

We’re looking for an Implementation Engineer to join our growing Operations team at Bankjoy, a FinTech startup changing the way community banks and credit unions do business. You’ll be a key player in delivering seamless onboarding experiences for our clients, ensuring projects are completed on time.

In Short

• Complete client configurations in lower and production environments
• Troubleshoot issues during implementation
• Manage post-production release projects for clients
• Conduct client training for the Client Admin Portal
• Support the Implementation Manager during client go lives
• Conduct demos on products such as online account openings
• Gather client requirements
• Document steps to reproduce issues during escalation
• Assist in internal testing
• Document best practices on our knowledge base

Requirements

• 5+ years of experience in customer onboarding or project management in SaaS or Fintech
• Expert technical aptitude to learn Bankjoy's applications
• Strong customer focus and solutions-oriented mindset
• Experience with project management and CRM systems like Smartsheet
• Desire to exceed goals and achieve results
• Thrives in a fast-paced startup environment
• Strong organization skills and attention to detail
• Excellent written and verbal communication skills

Benefits

• A fast-paced and collaborative environment
• Competitive compensation
• Stock options at a well-funded startup
• 100% medical, dental and vision coverage for you
• 50% coverage for families in the US & 100% coverage for families in Canada
• 401(k) plan with 4% company matching
• 3-5 weeks PTO depending on tenure
• 5 health days
• 15 holidays
• End of year shutdown
• Performance-based bonuses
• Remote first culture