Director of Client Success - Remote

Overview

We are seeking a strategic and hands-on Director of Client Success to lead and scale our client success function at Bankjoy, a FinTech startup. This role will focus on aligning technology to power client growth and building long-term relationships.

In Short

• Lead and scale the client success function.
• Align technology to drive client growth.
• Design scalable client success programs.
• Manage key accounts and ensure client needs are met.
• Collaborate with cross-functional teams.
• Track and report on KPIs related to client satisfaction.
• Foster a culture of accountability and innovation.
• Provide structured feedback to influence product decisions.
• Drive product adoption and engagement.
• Lead a high-performing Client Success Management team.

Requirements

• 5+ years in customer onboarding or project management.
• Strong technical aptitude and customer focus.
• Experience with project management and CRM systems.
• Excellent communication skills.
• Ability to thrive in a fast-paced startup environment.
• Strong organizational skills and attention to detail.
• Desire to exceed goals and achieve results.

Benefits

• Fast-paced and collaborative environment.
• Competitive compensation.
• Stock options at a well-funded startup.
• Comprehensive medical, dental and vision coverage.
• 401(k) plan with company matching.
• Paid parental leave.
• 3-5 weeks PTO depending on tenure.
• Performance-based bonuses.
• Remote first culture.