Director of Client Success - Remote

Overview

The Director of Client Success at C&W Services is responsible for driving client retention and growth by implementing the Clientricity methodology for assigned client portfolios. This role involves building strong relationships with clients and ensuring successful execution of Clientricity deliverables.

In Short

• Drive retention and growth through Clientricity methodology.
• Build strong relationships with key client executives.
• Support account teams and business development efforts.
• Conduct Annual Client Insight Reviews and Quarterly Business Reviews.
• Manage distressed accounts and develop action plans.
• Ensure quality of relationship management activities.
• Collaborate with internal teams for client success.
• Utilize Clientricity tools for improved client engagement.
• Influence change in a matrixed organization.
• Lead multiple concurrent processes effectively.

Requirements

• Bachelor's Degree required.
• 7-10 years of Client Success and Project Management experience.
• Experience in leadership roles.
• Strong written and verbal communication skills.
• Ability to collaborate with clients and internal teams.
• Understanding of industry and client pain points.
• Certifications in CXPA and PMP preferred.
• Proven experience in Client Relationship Management.
• Ability to develop and maintain key client documentation.
• Experience in managing teams.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay based on various factors.