Director of Client Success - Remote

Overview

The Director, Client Success is responsible for leading a team focused on a portfolio of strategic clients with significant annual recurring revenue. This role involves managing client relationships, ensuring retention, and driving upsell opportunities while achieving key performance targets.

In Short

• Lead a team managing strategic employer client accounts.
• Articulate and execute account strategies to enhance client experience.
• Collaborate with internal teams to meet client expectations.
• Drive utilization and ROI of services offered.
• Deliver regular reports on client engagement and outcomes.
• Manage complex projects and deliver results that exceed expectations.
• Build strong relationships with senior-level client contacts.
• Leverage data to inform project decisions and strategies.
• Ability to travel approximately 25% of the time.
• Preference for candidates located in major metro areas in the Western USA.

Requirements

• 12 years of experience in Client Success or Account Management in the healthcare sector.
• Experience with Fortune 100 clients or large group plans.
• Proven track record in managing complex projects.
• Strong relationship-building skills at the executive level.
• Experience with Salesforce and key account management platforms.
• Ability to think creatively and solve complex problems.
• Experience in delivering compelling value propositions.
• Corporate experience in digital health or benefits consulting.
• Public sector experience is preferred but not required.
• Strong analytical skills for data-driven decision making.

Benefits

• Opportunity to lead a high-impact team.
• Work with a portfolio of strategic clients.
• Competitive salary and benefits.
• Professional development opportunities.
• Flexible working arrangements.