Account Manager - Remote

Overview

As an Account Manager at Zype, you will build durable relationships with key customers, serving as their trusted advisor. You will be the customer's advocate, helping them achieve their business outcomes while driving product adoption and account growth.

In Short

• Develop an in-depth understanding of customer implementations, business stakeholders, and business needs.
• Build trusted, business advisor relationships with customers and provide strategic recommendations.
• Establish clear retention goals and progress milestones for customers.
• Coordinate and attend business reviews and customer visits (virtually or in person).
• Interpret customer requests and advocate across functional areas (Sales, Product, Engineering, Support).
• Build strong cross-functional working relationships internally.
• Develop and contribute educational content for customers and internal teams.
• Identify revenue opportunities and partner with Sales to recommend expansions and additional products.

Requirements

• 3+ years of experience in a client-facing role within the SaaS industry.
• Bachelor’s degree.
• Strong computer skills with all operating systems.
• Experience with Salesforce and G-Suite.

Benefits

• Opportunity to work with leading brands like Netflix, NBA, and Spotify.
• Be part of a team shaping the future of video technology.