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Implementation Specialist for Media Management - Remote

Posted 5 weeks ago
Customer Service
Full Time
Worldwide

Overview

This role focuses on implementation of the iconik platform. The ideal candidate will possess a deep understanding of media management best practices, as well as a passion for training and supporting users. The objectives of this position are to ensure Administrators of the platform have a firm understanding of workflow options, best practices, and key decisions to make during their deployment and beyond. The implementation specialist should have a firm understanding of post-production workflows from ingest to delivery.

In Short

  • Gather requirements from customers to understand goals, deadlines, and measures of success in their iconik usage.
  • Identify areas of focus for training/consultation sessions.
  • Work with consultants and engineers to develop and evolve training programs.
  • Create training materials, including user guides, video tutorials, and FAQs.
  • Provide ongoing support to users, addressing questions and troubleshooting issues as they arise.
  • Collaborate with engineers to triage and resolve issues for customers leveraging our API.
  • Identify customer workflow bottlenecks and advise on alternate solutions.
  • Provide platform guidance and support through the entire deployment and implementation process for our customers.

Requirements

  • 5+ years of experience in media asset management, digital media workflows, or a related field.
  • Proficient understanding of the Iconik platform or similar media asset management systems.
  • Strong knowledge of video and audio formats, codecs, and related technologies.
  • Excellent presentation and communication skills, with the ability to convey complex concepts to non-technical users.
  • Ability to manage multiple projects simultaneously and meet deadlines.

Benefits

  • Opportunity to work with cutting-edge media management technology.
  • Flexible working environment.
  • Collaborative team culture.
  • Professional development opportunities.
Backlight logo

Backlight

Backlight is a forward-thinking company dedicated to revolutionizing the video and entertainment content lifecycle, from creation to monetization. By redefining media management, Backlight empowers some of the world's leading brands, including Netflix, NBA, and Spotify, to craft compelling stories without limitations. The company is committed to fostering a data-driven culture and transforming its data and analytics capabilities into a center of excellence, supporting strategic objectives through innovative reporting and data management.

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