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Implementation Specialist for Media Management - Remote

Posted 5 weeks ago

Overview

This role focuses on implementation of the iconik platform. The ideal candidate will possess a deep understanding of media management best practices, as well as a passion for training and supporting users. The objectives of this position are to ensure Administrators of the platform have a firm understanding of workflow options, best practices, and key decisions to make during their deployment and beyond. The implementation specialist should have a firm understanding of post-production workflows from ingest to delivery.

In Short

  • Gather requirements from customers to understand goals, deadlines, and measures of success in their iconik usage.
  • Identify areas of focus for training/consultation sessions.
  • Work with consultants and engineers to develop and evolve training programs.
  • Create training materials, including user guides, video tutorials, and FAQs.
  • Provide ongoing support to users, addressing questions and troubleshooting issues as they arise.
  • Collaborate with engineers to triage and resolve issues for customers leveraging our API.
  • Identify customer workflow bottlenecks and advise on alternate solutions.
  • Provide platform guidance and support through the entire deployment and implementation process for our customers.

Requirements

  • 5+ years of experience in media asset management, digital media workflows, or a related field.
  • Proficient understanding of the Iconik platform or similar media asset management systems.
  • Strong knowledge of video and audio formats, codecs, and related technologies.
  • Excellent presentation and communication skills, with the ability to convey complex concepts to non-technical users.
  • Ability to manage multiple projects simultaneously and meet deadlines.

Benefits

  • Opportunity to work with cutting-edge media management technology.
  • Flexible working environment.
  • Collaborative team culture.
  • Professional development opportunities.

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