Implementation Specialist for Media Management - Remote

Overview

This role focuses on implementation of the iconik platform. The ideal candidate will possess a deep understanding of media management best practices, as well as a passion for training and supporting users. The objectives of this position are to ensure Administrators of the platform have a firm understanding of workflow options, best practices, and key decisions to make during their deployment and beyond. The implementation specialist should have a firm understanding of post-production workflows from ingest to delivery.

In Short

• Gather requirements from customers to understand goals, deadlines, and measures of success in their iconik usage.
• Identify areas of focus for training/consultation sessions.
• Work with consultants and engineers to develop and evolve training programs.
• Create training materials, including user guides, video tutorials, and FAQs.
• Provide ongoing support to users, addressing questions and troubleshooting issues as they arise.
• Collaborate with engineers to triage and resolve issues for customers leveraging our API.
• Identify customer workflow bottlenecks and advise on alternate solutions.
• Provide platform guidance and support through the entire deployment and implementation process for our customers.

Requirements

• 5+ years of experience in media asset management, digital media workflows, or a related field.
• Proficient understanding of the Iconik platform or similar media asset management systems.
• Strong knowledge of video and audio formats, codecs, and related technologies.
• Excellent presentation and communication skills, with the ability to convey complex concepts to non-technical users.
• Ability to manage multiple projects simultaneously and meet deadlines.

Benefits

• Opportunity to work with cutting-edge media management technology.
• Flexible working environment.
• Collaborative team culture.
• Professional development opportunities.