Head of Strategic Accounts - Remote

Overview

Join a fast growing start up changing the real estate investing industry! Backflip is a venture-backed FinTech company that empowers anyone to improve their life and their neighborhood through real estate investing.

In Short

• Responsible for developing programs to retain strategic customers and drive repeat business.
• Partner closely with department heads across Sales, Marketing, Product, Loan Operations, and Capital Markets.
• Deep experience in general/program management, product, sales, partnerships, and customer experience leadership.
• Proven track record of achieving ambitious, measurable targets while owning a P&L.
• Drive the vision behind retaining customers and increasing customer LTVs.
• Analyze existing customer experiences to identify areas for improvement.
• Directly manage leaders in various departments.
• Ensure alignment of strategies with member needs and goals.
• Make the Backflip experience exceptional for repeat members.
• Work in a remote environment with a startup culture.

Requirements

• 10+ years of work experience with 5+ years in leadership roles.
• Experience in Business Unit General Management, Sales, or Customer Experience.
• Prior experience owning a P&L and achieving revenue goals.
• Strong leadership capabilities and ability to manage multiple projects.
• Comfortable in a remote work environment.
• Not required to have prior experience in real estate investing or FinTech.

Benefits

• Opportunity to work directly with senior leaders in a well-capitalized startup.
• Be part of a growing team with a great culture.
• Chance to influence and shape the company's direction.
• Work in a dynamic and innovative environment.