Manager of Strategic Accounts - Remote

Overview

The Manager of Strategic Accounts Team at Greenlight Guru provides leadership and oversight for an assigned group of Strategic Customer Success Managers, ensuring customer satisfaction, revenue growth, and long-term client partnerships.

In Short

• Provides strategic leadership for the Strategic Customer Success team.
• Drives customer retention and growth through upsells and renewals.
• Facilitates executive-level customer discussions.
• Acts as a trusted advisor to key accounts.
• Recruits, trains, and mentors a high-performing team.
• Develops and implements new processes for customer experience.
• Monitors and reports on key metrics related to account performance.
• Ensures alignment with internal resources and client needs.
• Willingness to travel up to 25% for customer engagement.
• Located within a commutable distance of major cities.

Requirements

• 5+ years of experience in account management or client success.
• Proven ability to manage and grow strategic customer relationships.
• Exceptional interpersonal and communication skills.
• Strong understanding of account management best practices.
• Track record of exceeding revenue and retention targets.
• Bachelor’s degree in business or related field.

Benefits

• Competitive salary with commission opportunities.
• Remote-first work environment.
• Professional growth and development opportunities.
• Supportive company culture focused on customer success.
• Equal Opportunity Employer.