2nd Line Remote End User Support Engineer

Overview

This role involves providing User Provisioned Desktop based Operational Service & Support for multiple clients, focusing on 2nd line technical support in a cloud environment.

In Short

• Provide 2nd line technical support for multiple clients.
• Work in a cloud environment of Windows Server 2003/2008R2/7/10.
• Diagnose and resolve incidents/problems experienced by customers.
• Utilize Active Directory and Citrix tooling for troubleshooting.
• Support desktop and laptop hardware/software issues.
• Use SCCM console for software delivery issues.
• Maintain and administer Knowledge base.
• Possess strong customer service and communication skills.
• May require security vetting.
• UK nationals only, no dual nationals.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 2-5 years of relevant experience.
• Essential knowledge of Windows 10/11, Active Directory, and Office 365.
• Desirable skills in Citrix Xenapp, Microsoft/Citrix/VMWare certification.
• Experience with networking and Microsoft Exchange.
• Willingness to undertake security vetting.

Benefits

• Opportunity to work with a highly skilled team.
• Flexible working ethic encouraged.
• Exposure to various technologies and solutions.
• Support for professional development and certifications.
• Engagement in a global company with a strong reputation.