Associate Account Manager - Remote

Overview

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.

In Short

• Proactively maintains and retains existing customer relationships.
• Makes outbound and receives inbound calls to retain business.
• Sells the full suite of Republic Services products.
• Utilizes Salesforce for scheduling and documenting activities.
• Increases customer penetration and profitability.
• Responds to cancellation requests per escalation policy.
• Meets regularly with Sales Manager to review activities.
• Performs contractual re-signs to extend customer relationships.
• Requires high school diploma or G.E.D. and customer service experience.
• Preferred experience in waste or transportation industry.

Requirements

• High school diploma or G.E.D. (Required)
• Minimum of 1 year of customer service experience (Required)
• Experience in waste or transportation industry (Preferred)
• Strong communication skills
• Proficiency in Salesforce
• Ability to work independently and as part of a team
• Sales skills to increase customer penetration
• Proactive in reaching out to customers
• Ability to handle cancellation requests
• Organizational skills for documenting activities

Benefits

• Comprehensive medical, dental, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability insurance
• 401(k) plan with generous company match
• Employee Stock Purchase Plan (ESPP)
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Annual bonus potential through Sales Commission Plan
• Opportunities for professional growth and development