Associate Account Manager - Remote

Overview

The Associate Account Manager will support customers in the Southern Europe region, focusing on guiding them to improve their sustainability programs and ensuring satisfaction with EcoVadis' services.

In Short

• Support customers in sustainability programs across Southern Europe.
• Fluency in English, French, and Italian is required.
• Manage a portfolio of customers to maximize their value from EcoVadis solutions.
• Develop customer program plans and act as the main point of contact.
• Advise customers on implementing sustainable procurement programs.
• Build strong relationships with customer stakeholders.
• Promote and upsell additional EcoVadis services.
• Monitor operations to ensure KPIs are met.
• Contribute to continuous improvement processes.
• Collaborate with teams to solve customer challenges.

Requirements

• Over 3 years of customer management or consulting experience.
• Formal education in supply chain, sustainability, or business.
• Knowledge of procurement systems and SaaS is a plus.
• Excellent communication skills in English, French, and Italian.
• Strong data analytical skills and proficiency in Excel.
• Experience in developing Account Plans.
• Computer literate in MS Office, Google Suite, and CRM tools.
• Interest in working in an international environment.
• Self-driven and results-oriented.
• Passionate about sustainability.

Benefits

• Support with office and IT equipment.
• Flexible working hours.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Referral bonus policy.
• Learning and development opportunities.
• Sustainability events and community involvement.
• Hybrid work organization.
• Meals and Transportation Vouchers.
• Private Health Insurance and Life Insurance.