Customer Success Manager - Remote

Overview

Avero is looking for a proactive Customer Success Manager with proven experience in the hospitality SaaS industry to engage, retain, and enable customers to achieve their desired outcomes.

In Short

• Manage a growing portfolio of customers in your territory.
• Assist in developing and evolving the Customer Success department.
• Help collect and analyze customer success metrics and data.
• Engage with customers regarding their Account Plan and Customer/Account Journey.
• Oversee the onboarding pipeline ensuring customers are on track.
• Execute targeted customer engagements based on Customer/Account Journey stage.
• Ensure strong product adoption across all partners and stakeholders.
• Build and manage successful relationships with key partners.
• Provide insights to partners to help grow the customer base.
• Collaborate with Product and Technology teams to troubleshoot customer issues.

Requirements

• 2+ years of experience in customer-facing roles, preferably in hospitality SaaS.
• Knowledge of the hospitality industry preferred.
• Ability to build relationships at all organizational levels.
• Excellent listening and presentation skills.
• Knowledge of the Avero platform and Salesforce/CRM is a plus.

Benefits

• Competitive compensation with emphasis on work/life balance.
• Employer-sponsored benefits package including Health, Dental, and Vision insurance.
• Remote work opportunity.
• Health Savings Account with contributions from Avero.
• Flexible Spending Accounts for medical and dependent care.
• Company Paid Disability, Life Insurance, and AD&D.
• Commuter Benefits for those in NYC.
• 401k with Company Match.
• Parental Leave.
• ClassPass Discounts.
• Equity in the company for all employees.