Director of Technical Program Management - Remote

Overview

Avalara is looking for an experienced Director of Technology Partner Services to lead a team of Technical Program Managers. This team is responsible for onboarding and supporting technology partners as they integrate Avalara's tax compliance solutions into their platforms.

In Short

• Lead a high-performing team of Technical Program Managers.
• Oversee the end-to-end partner design, build, and certification process.
• Build and evolve the partner integration framework.
• Collaborate with strategic partner leaders and company partners.
• Ensure excellent partner-facing support for APIs and integration best practices.
• Guide process improvements across partner certification and enablement.
• Monitor team performance and partner satisfaction.
• Be an escalation point for complex partner integrations.
• Lead Partner Readiness activities with Product and Engineering.
• Identify resource and training needs to grow the partner integration program.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, or related field.
• 5+ years of experience in program or partner management within a SaaS or technology environment.
• 2+ years of experience directly managing a team in a customer- or partner-facing role.
• Experience with APIs, integration processes, and business applications.
• Experience with software certification and partner onboarding programs.
• Expertise in meeting performance goals and driving process improvements.
• Familiarity with project management tools such as Jira and Confluence.
• Experience working with Agile/Scrum development teams.
• Experience working within a partner ecosystem or channel organization.

Benefits

• Great compensation package.
• Paid time off and paid parental leave.
• Many employees are eligible for bonuses.
• Health benefits including private medical, life, and disability insurance.
• Inclusive culture and diversity initiatives.