Customer Support Agent - Remote

Overview

As a Customer Support Agent at AutogenAI, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance on the AutogenAI platform.

In Short

• Provide product support via email, phone, and live chat.
• Research and identify appropriate logs to help troubleshoot issues.
• Prioritize and categorize customer inquiries efficiently.
• Document solutions and create knowledge base articles.
• Collaborate with various teams to enhance customer experience.
• Deliver outstanding customer service to build trust and loyalty.
• Track and monitor issues for timely resolutions.
• Adhere to SLAs and KPIs to maintain service quality.
• Work US East Coast hours from 8am to 5pm.
• 3+ years of customer support experience preferred.

Requirements

• 3+ years of experience in a customer support role, ideally in SaaS.
• Familiarity with SaaS products and B2B environments.
• Comfortable using support tools like Zendesk and Slack.
• A bachelor’s degree or equivalent experience.
• Strong problem-solving skills and customer-centric mindset.

Benefits

• Competitive salary of $55,000 - $65,000.
• Performance bonuses based on incentives.
• Stock options and meaningful equity in the company.
• Comprehensive medical, dental, and life insurance.
• 401(k) retirement plan with company matching contributions.
• Unlimited paid time off.
• Flexible work options with remote capabilities.
• Paid parental leave for primary and secondary caregivers.
• Choice of laptop (Mac or Windows) and professional development opportunities.