Regional Service Manager - Midwest - Remote

Overview

The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work.

In Short

• Responsible for overall service delivery performance levels and customer satisfaction levels.
• Assists in developing corrective action plans with dealerships and customers.
• Tracks, reports and follows-up on product and technical issues.
• Gives dealerships suggestions on improving their service department.
• Develops and manages strong relationships at all levels of the customer’s organization.
• Coordinates with engineering and technical service departments.
• Coordinates cost-effective travel schedules.
• Other duties may be assigned.

Requirements

• Bachelor's degree or equivalent experience in the Heavy-Duty Truck industry.
• Ability to travel 75-100% of the time.
• Strong problem-solving skills.
• Excellent customer service skills.
• Interpersonal and communication skills.
• Ability to manage difficult customer situations.
• Technical skills in service delivery and troubleshooting.
• Ability to work independently and manage time effectively.
• Proficient in MS Office and related software.
• Commercial Driver License and ASE Certification preferred.

Benefits

• Opportunity to work in a dynamic environment.
• Career development and training opportunities.
• Supportive team culture.
• Flexibility in travel schedules.
• Contributions to organizational goals and values.