Customer Success Associate - German - Remote

Overview

The Customer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, ensuring program success and exceptional service throughout the customer lifecycle.

In Short

• Develop and nurture lasting customer relationships.
• Manage client relationships and lifetime value of accounts.
• Oversee customer health metrics and performance.
• Participate in high-level strategic planning sessions with clients.
• Engage with internal teams to ensure client success.
• Support sales team in renewal management.
• Maintain up-to-date communications in the CRM.
• Advocate for client needs across internal groups.
• Possess basic regulatory knowledge for client consultation.
• Drive improvements in product offerings and processes.

Requirements

• Good communication skills in English and German.
• Relevant educational background or equivalent experience.
• Basic understanding of customer/project management principles.
• Exposure to technology/SaaS environments preferred.
• Ability to build relationships in collaborative settings.
• Basic time management and organizational skills.
• Eagerness to learn about changing regulations.
• Emotional intelligence and adaptability.
• Curiosity and problem-solving skills.
• Proficiency in MS Office and Google Applications.

Benefits

• Flexible work options and wellness support.
• Comprehensive benefits packages.
• Competitive base salary and corporate bonus program.
• Professional development days.
• Opportunities for corporate giving initiatives.