Account Manager - Remote

Overview

Arkatechture is looking for an Account Manager to help our customers achieve their data-driven strategic goals, focusing on nurturing long-term customer relationships and driving increased Net Revenue Retention.

In Short

• Build and maintain strong relationships with senior stakeholders.
• Identify opportunities to expand customer usage of Arkalytics.
• Collaborate with customers to understand their business needs.
• Partner with internal teams to deliver a seamless customer experience.
• Develop and execute account plans for key customers.
• Act as a trusted advisor for customers.
• Monitor customer health and satisfaction.
• Provide regular updates on account performance.
• Stay current on industry trends.
• Travel to customer locations as needed.

Requirements

• 3-5 years of experience in account management.
• Proven success in building customer relationships.
• SaaS experience required.
• Strong communication and presentation skills.
• Excellent organizational skills.
• Ability to identify upsell opportunities.
• Collaborative working style.

Benefits

• Flexible work-from-home policy.
• Competitive benefits package.
• Training & certificate reimbursement.
• 401K Retirement planning with company matching.
• Generous paid time off.
• Employee recognition through milestone awards.
• Eligibility for employee ownership.