Enterprise Customer Success Manager - US - Remote

Overview

The Enterprise Customer Success Manager at AppZen will drive the success of Fortune 500 customers by managing relationships, optimizing product utilization, and advocating for product improvements.

In Short

• Own the customer relationship from adoption to renewal and expansion.
• Drive product utilization and optimize configuration for maximum value.
• Advocate for product improvements based on customer feedback.
• Showcase business impact to customer executives through Business Reviews.
• Conduct cadence calls to monitor program health post go-live.
• Analyze and communicate business value to customer stakeholders.
• Partner with sales to identify upsell and cross-sell opportunities.
• Transition new customers smoothly from sales to implementation.
• Engage with key milestones during implementation in partnership with ISM.
• Thrive in a fast-paced startup environment with a team-oriented approach.

Requirements

• 3-5+ years as a Customer Success Manager or Account Manager in B2B.
• Strong analytical skills to assess large data sets and user behavior.
• Exceptional presentation skills for engaging with C-level stakeholders.
• Humble and friendly personality with open communication style.
• Ability to quickly understand business applications with minimal training.
• Nice-to-have: experience with project management and compliance.
• Nice-to-have: familiarity with Customer Success Platforms like Catalyst.

Benefits

• Opportunity to make an immediate impact in a growing company.
• Work with leading global enterprises, including Fortune 500 companies.
• Engage with innovative AI technology transforming business processes.
• Collaborative and supportive team environment.
• Potential for career growth within a fast-paced startup.