Senior Technical Writer - Remote

Overview

Join a collaborative team of writers to create product support documentation for a cutting edge SaaS security application, developer tools (SDK), and APIs. As a senior technical writer at AppOmni, you are responsible for making documentation an integral part of the user experience for our customers. AppOmni is a dynamic environment where technical writers are part of the development team, writing docs-as-code and collaborating with developers, QE, SMEs, customer support, designers, and product managers.

In Short

• Build a development environment and understand the Security application.
• Develop strategies to improve customer product documentation.
• Collaborate with various teams to enhance documentation quality.
• Continuously improve technical writing processes and tools.

Requirements

• Bachelor’s degree in English, Communications, IT, Computer Science or similar.
• 5+ years experience in a Tech Writer position.
• 2+ years experience writing for SaaS products.
• 2+ years experience documenting APIs and SDKs.
• 2+ years experience writing docs-as-code (using GitHub).
• Experience with SaaS security preferred.
• Experience writing in markdown in an IDE like Visual Studio.
• Experience using a static site generator like Hugo or Docusaurus.
• Experience with publishing docs with DevOps CI/CD pipeline tools like CircleCI.
• High editorial standards and information architecture background.
• Portfolio with relevant writing samples.
• Self-motivated and collaborative.
• Ability to simplify complex technical documentation.
• Ability to manage multiple projects under tight deadlines.

Benefits

• Flexible, remote-first team.
• Collaborative and supportive work environment.
• Focus on core values: Trust, Transparency, Quality, Customer Focus, and Delivery.
• Commitment to diversity and inclusion.