Senior Technical Writer - Remote

Overview

This candidate will join the Conversational Cloud Core Product team and play a pivotal role in shaping how our customers understand and utilize our platform spanning all the core products from Digital to Voice channels, Consumer Experiences over Web, Mobile App, SMS, WhatsApp, Google, Apple, Social channels, Brands experiences such as our workspaces and Copilot experiences, Integrations and more. You'll collaborate closely with cross-functional teams, including Product, UX, Engineering, to create comprehensive documentation that educates and guides users through the implementation, customization, and optimization of our solutions.

In Short

• Lead the creation of high-quality technical documentation, including user guides, API references, developer documentation, and tutorials.
• Champion a user-centric approach to documentation by understanding the needs of our diverse user base.
• Collaborate closely with Product Managers, Engineers, UX Designers, and other stakeholders.
• Proactively identify opportunities to improve existing documentation, tools, and processes.
• Conduct reviews and audits of documentation to ensure accuracy and completeness.
• Provide training and support to internal teams and external partners.
• Share knowledge and expertise with the wider team through presentations and workshops.

Requirements

• Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
• 12+ years of experience in technical writing, preferably in the SaaS or AI industry.
• Proven track record of creating clear and engaging technical documentation.
• Strong understanding of software development methodologies, APIs, SDKs, and other technical concepts.
• Proficiency in documentation tools such as Markdown, Git, JIRA, Confluence.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Passion for learning new technologies and staying up-to-date with industry trends.

Benefits

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote