Technical Support Engineer - Remote

Overview

Appodeal is a dynamic US-based product company with a truly global presence, seeking a skilled and experienced Senior Technical Support Specialist to provide exceptional technical support to clients and ensure the smooth operation of mobile advertising technology solutions.

In Short

• Provide technical support for mobile advertising technology.
• Troubleshoot and resolve technical issues related to ad serving and tracking.
• Collaborate with Engineering, Product Management, and Sales teams.
• Document and track support cases for timely resolution.
• Conduct product training sessions for clients and internal teams.
• Stay updated on industry trends in mobile advertising technology.
• Work independently and as part of a team.
• Flexibility to work non-traditional hours.
• Experience with ticketing systems like Jira.
• Strong understanding of mobile advertising technology.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 3+ years of experience in technical support or customer service.
• Strong understanding of mobile advertising technology.
• Proficiency in troubleshooting mobile applications and APIs.
• Excellent communication skills.
• Experience with mobile ad mediation platforms preferred.
• Knowledge of programming languages like C#, Java/Kotlin, Swift/Objective-C.
• Familiarity with SQL databases and data analysis tools.
• Familiarity with mobile application development tools.

Benefits

• Opportunity to make an impact in the mobile app industry.
• Work in a diverse and collaborative environment.
• Continuous learning and growth opportunities.
• Support from a team of world-class professionals.
• Flexible working hours.