Product Advocate - Remote

Overview

Apollo.io is seeking dedicated and knowledgeable people to join as a Product Advocate, delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

In Short

• Handle customer inquiries in digital and voice channels.
• Troubleshoot and resolve customer issues.
• Stay up-to-date on product changes and features.
• Validate workflows and identify patterns in customer feedback.
• Ensure customers understand key features and benefits.
• Support Team Operations and Processes.
• Adhere to SLAs and meet performance metrics.
• Embody Apollo’s core values.
• Contribute to customer success.

Requirements

• 2 years experience in a tech support role.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage time effectively.
• Proficiency with support tools and metrics.
• Background in SaaS or technology roles.
• Basic programming knowledge (e.g. SQL).
• Ability to explain technical concepts to non-technical audiences.
• No experience needed if studying or have finished a data science or engineering degree.

Benefits

• Growth opportunities and resources for support.
• Collaborative environment across departments.
• Encouragement of bold ideas and courageous actions.
• Opportunity to make a real impact.
• Focus on continuous improvement and productivity.