Senior Customer Success Manager for Educational Institutions - Remote

Overview

This role involves supporting educational institutions to enhance their success through effective customer management and project execution.

In Short

• Act as the main contact for educational institutions.
• Provide customer support and project implementation assistance.
• Manage multiple accounts and conduct regular 1:1 calls.
• Support project activation and ensure smooth execution of necessary steps.
• Engage in community management and encourage clients to share successes.
• Identify upselling opportunities to encourage continued collaboration.
• Contribute to quality assurance through feedback and proactive suggestions.

Requirements

• Several years of experience in B2B customer management, ideally in the education sector.
• Ability to build relationships quickly and understand client needs.
• Strong commitment to fulfilling promises and tracking KPIs.
• Proactive in achieving the best results for clients.
• Willingness to assist clients in challenging situations.

Benefits

• Remote work flexibility.
• Attractive base salary with performance-based commission.
• Opportunities for growth and becoming a top earner.
• Provision of necessary hardware for efficient work.
• Access to a sports flat rate and exclusive corporate benefits.