Associate Customer Success Specialist - Remote

Overview

The Associate Customer Success Specialist position is an exciting opportunity to work directly with our clients, supporting the renewal process. This individual will work directly with various Anthology operational departments and the client’s staff to support the renewal process.

In Short

• Providing insights into specific trends at supported institutions to the Strategic Partnership Directors.
• Managing and resolving identified client issues for assigned customer accounts.
• Documenting information into web-based ticketing system.
• Providing efficient and accurate resolution to customer inquiries.
• Utilizing reporting data to conduct analysis on trends.
• Handling multiple job tasks at one time and escalating issues in a timely manner.
• Monitoring upcoming contract renewals with a 120-day lead time.
• Proactively initiating renewal workflows to ensure timely customer engagement.
• Working directly with Strategic Partnership Directors concerning renewal details.
• Collaborating with SPD to gather updated revenue and renewal forecasts.

Requirements

• High School diploma or equivalent.
• Excellent oral and written communication skills.
• Proficiency in MS Office applications including Word and Excel.
• Ability to work from home with a quiet environment.
• Fluency in written and spoken English at CEF C2 level or above.
• Strong interpersonal skills and a very high degree of customer service work ethic.
• Ability to perform remote troubleshooting.

Benefits

• Opportunity to work in a diverse and inclusive workforce.
• Support for professional development and growth.
• Access to a global network of education professionals.