Technical Support Specialist I - Remote

Overview

The Technical Support Specialist I is responsible for supporting the Anthology customer base with product-related issues for our Finance and HR product, built on Microsoft Dynamics Finance application. This role involves working closely with other analysts and departments to provide effective and high-quality technical support services.

In Short

• Account ownership and customer-centric mindset for all designated customers
• Following established guidelines and best practices to resolve customer issues
• Providing problem resolution and collaborating for potential solutions
• Providing training on Microsoft Dynamics Finance and HR
• Maintaining knowledge of Anthology Finance HR applications
• Recommending functional configurations and proposing business solutions
• Evaluating upcoming releases for beneficial upgrades
• Communicating updates to customers and recording actions in the help desk system
• Building knowledge of database structure and business flows for issue resolution
• Coaching and mentoring Customer Services team members

Requirements

• 1-2 years of customer service experience
• Strong analytical and troubleshooting skills
• Understanding of data structures and identifying patterns
• Ability to work with moderate supervision on escalated issues
• Experience in maintaining good customer relationships
• Strong communication skills
• Ability to explain technical issues to diverse audiences
• Fluency in English

Benefits

• Competitive salary range
• Diversity and inclusion in hiring practices
• Opportunities for professional growth
• Work in a collaborative environment