Technical Support Specialist I - Remote

Overview

The Technical Support Specialist I at BCC Software serves as the first line of contact for customers, providing assistance with software products and ensuring high standards of customer service.

In Short

• First point of contact for customer support via phone.
• Develops knowledge of BCC Software’s products.
• Assists customers with technical issues and questions.
• Troubleshoots software and hardware problems.
• Maintains documentation in CRM software.
• Works collaboratively in a team environment.
• Gathers customer information to match needs with services.
• Documents processes in the knowledge base.
• Monitors and responds to User Forum Posts.
• Provides excellent customer service with a professional demeanor.

Requirements

• Associate degree or equivalent education preferred.
• Experience in customer service, preferably in mailing or printing.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently.
• Experience with Windows operating systems; Linux/Unix experience preferred.
• Ability to work on a rotating schedule M-F 8:00 AM - 6:00 PM.
• Professional and courteous demeanor in customer interactions.
• Demonstrated problem-solving skills.
• Experience with Microsoft Office and database management.

Benefits

• Remote work opportunity.
• Competitive salary range.
• Training and development opportunities.
• Supportive team environment.
• Potential for career growth within the company.