Technical Account Manager - CTI and SIEM Focus - Remote

Overview

The Technical Account Manager (TAM) plays a crucial role in ensuring customer success by leveraging technical expertise and relationship management skills to guide clients through their security operations and threat intelligence journey.

In Short

• Join the North America Customer Success team at Anomali.
• Act as a technical subject matter expert for customers.
• Help customers achieve their security operations goals.
• Build strong relationships with key customer stakeholders.
• Provide technical advice and support for the Anomali Platform.
• Monitor usage and create custom dashboards for customers.
• Collaborate with internal teams to resolve customer issues.
• Engage with product management to promote customer feature requests.
• Track key account metrics and communicate progress.
• Travel up to 25% of the time as needed.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in technical customer success or similar roles.
• Experience with cybersecurity technologies and architectures.
• Expertise with at least one SIEM product (e.g., Splunk, QRadar).
• Strong networking concepts and proficiency with Operating Systems.
• Exceptional communication and interpersonal skills.
• Customer-first attitude with strong problem-solving skills.
• Experience with Gainsight, SalesForce, and JIRA.
• Ability to manage multiple projects and stakeholders.
• Must not require visa sponsorship to work in the US.

Benefits

• Work with cutting-edge AI-powered security technology.
• Be part of a dynamic and innovative team.
• Opportunities for professional growth and development.
• Flexible work environment with remote options.
• Competitive salary and benefits package.