Senior Customer Success Manager - MEA/CIS & CEE - Remote

Overview

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

In Short

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio.
• Use Gainsight and leverage customer data to proactively monitor account health.
• Provide expertise to help customers derive valuable insights from our highly technical product.
• Gain a deep understanding of the business needs of your clients.
• Innovate in managing a portfolio of Enterprise accounts and share ideas for efficiencies.
• Champion the needs of the market and serve as internal advocate for customers.
• Effectively prioritize to deliver on key business objectives across your portfolio.

Requirements

• Previous Gainsight experience is a huge plus.
• Experience with account and territory planning.
• Strong organizational, time management and prioritization skills.
• Proven ability to learn and explain a technical product or concept.
• Curiosity and motivation to learn our product.
• Problem-solving mentality and positive attitude.
• Previous experience in customer success or technical account management.
• Fluency in English is essential; Russian or Arabic fluency is a great advantage.
• Experience working on Enterprise accounts.
• Technical aptitude (experience in analytics or SQL).
• Willingness to travel to Abu Dhabi and Saudi Arabia.

Benefits

• Work in a fast-paced environment.
• Opportunity to grow your book of business.
• Collaborate with cross-functional teams.
• Be part of a diverse and inclusive workplace.
• Engage with high-profile clients.