Senior Renewal Success Specialist - Remote

Overview

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

In Short

• Responsible for reducing churn and improving customer health.
• Analyze customer health signals and collaborate across teams.
• Manage a sub $100k book of business.
• Use data-driven insights and automated interventions.
• Engage with at-risk customers to understand their challenges.
• Monitor intervention effectiveness and provide feedback.
• Work within the Renewals team of the Customer Success organization.
• Combine customer strategy, technical acumen, and automation.
• Focus on delivering high impact customer engagements.
• Drive renewal success for the Velocity Segment.

Requirements

• 3+ years in Customer Success within a SaaS organization.
• Experience managing a large customer portfolio.
• Strong analytics skills, Gainsight & Salesforce experience is a plus.
• Highly organized with strong time management skills.
• Collaboration mindset, both internally and externally.
• Curiosity and motivation to learn about the product.
• Problem-solving mentality with a positive attitude.
• Tech-savvy and comfortable with digital tools.

Benefits

• Dynamic and meaningful opportunity in a fast-growing environment.
• Work with a diverse and inclusive team.
• Opportunity to make a measurable impact on retention.