Renewal Specialist - Remote

Overview

As a Renewal Specialist, you will manage and execute contract renewals for Tier 2 and Tier 3 clients, ensuring client satisfaction and retention.

In Short

• Reach out to clients proactively and manage the renewal process for Tier 2 and Tier 3 accounts.
• Generate and send renewal contracts; follow up through contract execution.
• Maintain accurate records of contract renewals and client interactions in Salesforce.
• Negotiate approved renewal increase rates and escalate to Revenue leadership where necessary.
• Identify clients with potential for expansion and communicate these opportunities to the Sales team.
• Collaborate cross-functionally with Client Support and Sales to ensure smooth client renewals and address any issues.
• Share client feedback with Client Support for further outreach and support needs.
• Ensure timely and efficient contract renewals to maintain client satisfaction and retention.
• Report account renewals and unrenewed business weekly.

Requirements

• Strong communication skills.
• Proficiency with Salesforce.
• Ability to manage multiple renewals simultaneously.

Benefits

• Medical, Dental, Vision, and Voluntary benefits.
• Generous PTO.
• Paid parental leave (following 12 months of continuous employment).
• 401K Match.
• $200 event reimbursement.
• Access to a world-class learning and development platform.