Remote Otter LogoRemoteOtter

Renewal Specialist - Remote

Posted 1 week ago

Overview

As a Renewal Specialist, you will manage and execute contract renewals for Tier 2 and Tier 3 clients, ensuring client satisfaction and retention.

In Short

  • Reach out to clients proactively and manage the renewal process for Tier 2 and Tier 3 accounts.
  • Generate and send renewal contracts; follow up through contract execution.
  • Maintain accurate records of contract renewals and client interactions in Salesforce.
  • Negotiate approved renewal increase rates and escalate to Revenue leadership where necessary.
  • Identify clients with potential for expansion and communicate these opportunities to the Sales team.
  • Collaborate cross-functionally with Client Support and Sales to ensure smooth client renewals and address any issues.
  • Share client feedback with Client Support for further outreach and support needs.
  • Ensure timely and efficient contract renewals to maintain client satisfaction and retention.
  • Report account renewals and unrenewed business weekly.

Requirements

  • Strong communication skills.
  • Proficiency with Salesforce.
  • Ability to manage multiple renewals simultaneously.

Benefits

  • Medical, Dental, Vision, and Voluntary benefits.
  • Generous PTO.
  • Paid parental leave (following 12 months of continuous employment).
  • 401K Match.
  • $200 event reimbursement.
  • Access to a world-class learning and development platform.

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