Renewal Specialist - Remote

Overview

Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. We are looking for a passionate, reliable, and highly competent Renewal Specialist to ensure customer success and maintain subscription integrity.

In Short

• Accountable for renewing software subscriptions.
• Monitor contract renewal terms.
• Engage with customers to retain and expand Sonatype's footprint.
• Utilize seasoned judgment in non-routine renewal situations.
• Work proactively to ensure on-time completion of renewals.
• Support customer success while maintaining profitability.
• Ideal for early career professionals or those looking to shift to customer-facing roles.
• Join a company with a 90%+ renewal rate.
• Be part of a mission to innovate in software development.
• Work in a supportive and dynamic environment.

Requirements

• Strong communication skills.
• Ability to manage contracts and subscriptions.
• Proactive approach to customer engagement.
• Judgment in handling complex renewal situations.
• Interest in software supply chain management.
• Reliability and competence in task completion.
• Willingness to learn and grow in a customer-facing role.
• Experience in account management is a plus.
• Understanding of subscription-based business models.
• Passion for technology and innovation.

Benefits

• Opportunity to work with a leading software company.
• Supportive work environment.
• Pathway to a customer-facing career.
• Engagement with a trusted brand in the industry.
• Chance to contribute to high renewal rates.
• Innovative and dynamic company culture.
• Access to professional development resources.
• Collaboration with talented teams.
• Involvement in meaningful projects.
• Potential for career advancement.