Client Support Specialist, Patron Management - Remote

Overview

The Client Support Specialist is a client-facing position that provides support for the Patron Management product at Leap Event Technology, primarily for arts & cultural organizations.

In Short

• Provide troubleshooting support and escalate issues as necessary.
• Offer best practice guidance for using PatronManager tools.
• Communicate with clients in a timely manner.
• Handle a recommended volume of support cases.
• Document answers to commonly asked questions.
• Participate in team-wide tasks and follow data security protocols.
• Occasional travel may be required.
• Complete venue projects for existing clients.

Requirements

• 1 year of experience with Patron Management.
• 1 year of Salesforce administrator experience.
• Experience with non-profit arts organizations.
• Strong customer service and communication skills.
• Ability to work with clients of varied technical backgrounds.
• Strong organizational and problem-solving skills.
• Familiarity with cloud-based apps.
• Ability to work cross-functionally and be resourceful.

Benefits

• Medical, Dental, Vision, and Voluntary benefits.
• Generous PTO.
• Paid parental leave after 12 months of employment.
• 401K Match.
• $200 event reimbursement.
• Access to a world-class learning and development platform.