Customer Success Renewal Specialist - Remote

Overview

As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale, resolving issues creatively while providing a world-class renewal experience.

In Short

• Prepare and deliver high-volume renewals.
• Negotiate renewals with customers.
• Align customer needs with renewal quotes.
• Ensure timely closure of renewals.
• Collaborate with Sales and Customer Success Managers.
• Maintain data quality in CRM tools.
• Proactively identify and resolve renewal issues.
• Manage assigned accounts efficiently.
• Handle internal queries related to renewals.
• Perform other assigned duties.

Requirements

• 2+ years of B2B SaaS experience.
• Ability to multitask efficiently.
• Experience in process improvement.
• Strong urgency in completing tasks.
• Negotiation skills preferred.
• Problem analysis and solution development experience.
• Entrepreneurial mindset.
• Comfortable in fast-paced environments.
• Experience with Salesforce or CRM systems.
• Strong command of English (C1+).

Benefits

• Fully paid Health & Life insurance.
• Monthly productivity stipend.
• 12 days paid vacation + flexible time away.
• 20 weeks fully paid maternity leave.
• 12 weeks fully paid paternity/adoption leave.
• Personal paid volunteer day.
• Professional growth opportunities.
• Company funded perks.
• Teleworking options from registered locations in Costa Rica.