Customer Success Specialist / Renewal Specialist - Remote

Overview

A proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals.

In Short

• Manage renewal cycles and engage with customers.
• Conduct renewal discussions and prepare renewal quotes.
• Identify at-risk renewals and develop retention strategies.
• Build strong relationships with key customer stakeholders.
• Regularly check-in with customers to assess satisfaction.
• Willing to work US Shift from 6 PM IST to 3 AM IST.
• Strong communication skills are essential.
• Experience in SaaS or subscription-based businesses.
• Proficiency in CRM systems like Salesforce and Gainsight.
• 5-8 years of experience in the SaaS industry.

Requirements

• BE/BTech or BCS degree or equivalent experience.
• 3-5 years in Customer Success or renewals role.
• Proven track record in customer success or account management.
• Ability to analyze customer data to identify trends.

Benefits

• Work remotely.
• Opportunity to enhance customer satisfaction.
• Collaborate cross-functionally within the organization.