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Director, Technical Account Engineering - Remote

Posted 2 days ago
Sales / Business
Full Time
USA
$194,000 - $263,000/year

Overview

The Director, Technical Account Engineering is a trusted customer advisor and leader who helps customers maximize the value of Sumo Logic's platform through coaching and strategic growth initiatives.

In Short

  • Drive strategic adoption of Sumo Logic's product to achieve customer business outcomes.
  • Coach the team in developing joint success plans with customers.
  • Inspect and ensure the quality of the team's success plans.
  • Identify financial and adoption risks and create mitigation plans.
  • Collaborate with teams to identify growth opportunities and best practices.
  • Monitor account portfolio KPIs and address deployment issues proactively.
  • Conduct Quarterly Business Reviews with assigned accounts.
  • Engage with customers and executives on strategic initiatives.
  • Travel for customer and corporate visits as needed.
  • Work with a focus on customer satisfaction and problem-solving.

Requirements

  • Experience managing a technical team of 8-10 members.
  • Extensive SaaS experience, preferably in SOC analysis or DevOps.
  • Strong customer-centric approach and relationship management skills.
  • Excellent communication skills for both technical and executive settings.
  • Able to navigate ambiguity and proactively seek support.
  • Skilled in managing account portfolios with attention to detail.
  • Familiarity with Cyber Security frameworks in the DevOps lifecycle.
  • Curiosity to learn about customers and foster a learning culture.

Benefits

  • Competitive salary and bonus opportunities.
  • Equity awards for eligible roles.
  • Comprehensive benefits offerings.
  • Opportunity to work with a renowned team in a dynamic environment.
  • Visibility and engagement with the executive team.

S.L

Sumo Logic

Sumo Logic, Inc. is a leading provider of cloud-native application analytics, empowering organizations to deliver reliable and secure digital services. Through its Sumo Logic SaaS Analytics Log Platform, the company enables customers to gain real-time insights into their cloud infrastructures, ensuring application reliability and protection against modern security threats. With a focus on observability and security solutions, Sumo Logic serves a global clientele, helping them navigate the complexities of machine log data and enhance their operational efficiency.

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