Director, Technical Account Engineering - Remote

Overview

The Director, Technical Account Engineering is a trusted customer advisor and leader who helps customers maximize the value of Sumo Logic's platform through coaching and strategic growth initiatives.

In Short

• Drive strategic adoption of Sumo Logic's product to achieve customer business outcomes.
• Coach the team in developing joint success plans with customers.
• Inspect and ensure the quality of the team's success plans.
• Identify financial and adoption risks and create mitigation plans.
• Collaborate with teams to identify growth opportunities and best practices.
• Monitor account portfolio KPIs and address deployment issues proactively.
• Conduct Quarterly Business Reviews with assigned accounts.
• Engage with customers and executives on strategic initiatives.
• Travel for customer and corporate visits as needed.
• Work with a focus on customer satisfaction and problem-solving.

Requirements

• Experience managing a technical team of 8-10 members.
• Extensive SaaS experience, preferably in SOC analysis or DevOps.
• Strong customer-centric approach and relationship management skills.
• Excellent communication skills for both technical and executive settings.
• Able to navigate ambiguity and proactively seek support.
• Skilled in managing account portfolios with attention to detail.
• Familiarity with Cyber Security frameworks in the DevOps lifecycle.
• Curiosity to learn about customers and foster a learning culture.

Benefits

• Competitive salary and bonus opportunities.
• Equity awards for eligible roles.
• Comprehensive benefits offerings.
• Opportunity to work with a renowned team in a dynamic environment.
• Visibility and engagement with the executive team.