Technical Account Manager - Remote

Overview

Amper is transforming the manufacturing industry by providing manufacturers with real-time visibility and control of their shop floors. Our simple, flexible, and scalable solutions are trusted by leading CNC machining, fabrication, and injection molding companies to optimize operations and drive results.

In Short

• Be the primary point of contact for customers during the implementation phase.
• Ensure a seamless onboarding experience for customers.
• Combine technical expertise with a customer-first approach.
• Collaborate with Customer Success Manager and Account Executive.
• Provide feedback to Product and Engineering teams.
• Drive fast time to value for customers.
• Manage complex projects with multiple stakeholders.
• Build strong relationships with customer stakeholders.
• Contribute to process improvement for onboarding and implementation.
• Document best practices and technical solutions.

Requirements

• 3–5+ years of experience in a customer-facing technical role.
• Experience in the manufacturing sector is required.
• Strong understanding of technical concepts and system integrations.
• Experience with ERP systems is a plus.
• Proven ability to manage complex projects.
• Excellent interpersonal and communication skills.
• Thrives in a fast-paced, cross-functional environment.
• Familiarity with CRM systems and project management tools.
• Comfortable with analytics and dashboards.
• Customer-first mentality with a focus on driving outcomes.

Benefits

• Be part of a mission-driven company transforming the manufacturing industry.
• Collaborate with a dynamic, innovative team.
• Enjoy competitive compensation and benefits.
• Opportunities for growth.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) and unlimited paid time off.
• Early-stage stock option equity.