Customer Success Manager - Remote

Overview

We are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

In Short

• Manage incoming accommodation requests and present personalized housing options.
• Reply to client’s enquiries related to housing options.
• Build excellent relationships with relocation management partners.
• Support reporting on conversion figures and identify opportunities for improvement.
• Maintain positive engagement with hospitality partners.
• Participate in property inspections to understand property quality.
• Identify market gaps and collaborate with the Hospitality Growth team.
• Contribute to product development for hospitality operators.
• Assist in the optimisation process of Customer Success technology.
• Occasional weekend on call rotation.

Requirements

• 5+ years of experience in hotel reservations or corporate housing.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills.
• Self-motivated and results-driven.
• Ability to handle high-stress situations with professionalism.
• US based.

Benefits

• A fully-remote working environment.
• Wellness benefits and a wellness budget.
• A work-from-home allowance.
• A generous vacation package.
• Incredible opportunities for growth and career advancement.