Senior Relationship Manager - Remote

Overview

The Sr. Relationship Manager is an individual contributor role within Customer Success, focusing on managing existing named Enterprise accounts, driving retention, and supporting long-term customer growth.

In Short

• Manage large Enterprise accounts from onboarding through the full customer lifecycle.
• Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish.
• Transition to assigned United States Enterprise accounts in 2027.
• Lead Quarterly Business Reviews in Spanish and English.
• Develop a deep understanding of customers’ business priorities.
• Articulate business value and ROI to executive stakeholders.
• Own and drive renewal opportunities and navigate procurement processes.
• Accurately forecast projected revenue attainment.
• Collaborate with various teams to ensure seamless customer experience.
• Identify upsell and cross-sell opportunities within each account.

Requirements

• Bilingual fluency in Spanish and English required.
• Minimum of 3 years of experience in Sales, Account Management, or Customer Success.
• 2 or more years of SaaS industry experience.
• Strong understanding of SaaS retention strategy.
• Exceptional communication skills.
• Strong negotiation skills.
• Experience working across Latin American markets preferred.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) with company match.
• Paid parental leave and flexible time off.
• Mental health support and wellness reimbursement.
• Career development and education assistance.