Client Success Executive - Healthcare IT - Remote

Overview

The Client Success Executive (CSE) at Altera is responsible for ensuring robust adoption of healthcare IT solutions, maximizing expansion opportunities, and minimizing client attrition by serving as the primary contact between clients and the company.

In Short

• Serve as the primary Altera contact for clients.
• Lead collaborations between client and Altera teams.
• Collaborate with sales, marketing, product development, and support teams.
• Facilitate Strategic Partnership Reviews with clients.
• Ensure client regulatory preparedness.
• Identify and execute solution optimizations.
• Drive client participation in Voice of Customer processes.
• Manage multiple client relationships effectively.
• Maintain internal client updates.
• Support resolution of complex financial disputes.

Requirements

• Bachelor's degree in business administration, healthcare administration, or related field.
• 1-3 years of experience in a client success role.
• Experience in healthcare IT preferred.
• Strong collaboration skills with cross-functional teams.
• Excellent communication skills.
• Proficient in project management methodologies.
• Experience in CRM tools (e.g., Salesforce).
• Strong data analysis skills.
• Clinical background preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Remote work flexibility.
• Opportunity to work in a growing healthcare technology company.
• Collaboration with cross-functional teams.
• Professional development opportunities.
• Supportive work environment.