Client Success Executive - Remote

Overview

Medalogix is in search of an ambitious Client Success Executive who will be responsible for managing existing clients through the customer life cycle. This team member will focus on strategic goals, objectives, and metrics of the customer to secure renewal and expansion opportunities.

In Short

• Establishes productive, professional relationships with key personnel in assigned higher-level and executive customer accounts.
• Ensures an understanding of the customer’s structure and applies this knowledge in business and retention planning.
• Utilizes the Customer Relationship Management (CRM) system to maintain visibility to account management opportunities.
• Leads a joint company strategic account planning process to develop mutual performance objectives.
• Coordinates and conducts all customer facing Quarterly Business Reviews.
• Conducts customer meetings for strategic view and direction.
• Coordinates renewal opportunities for tracking and reporting.
• Identifies and reports risks to business.
• Maximizes margin rates and identifies upsell opportunities.

Requirements

• Strong relationship-building skills.
• Experience in account management or customer success roles.
• Proficiency in CRM software.
• Excellent communication and presentation skills.
• Ability to analyze customer data for strategic planning.
• Proven track record of driving customer retention and growth.

Benefits

• Opportunity to work in a rapidly expanding technology company.
• Dynamic and fast-paced work environment.
• Collaborative team culture.