Client Success Executive - Remote

Overview

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client, ensuring robust adoption of solutions and maximizing expansion opportunities.

In Short

• Serve as the primary contact point with clients.
• Lead collaborations between client and Altera teams.
• Address client needs and resolve issues promptly.
• Facilitate Strategic Partnership Reviews with clients.
• Ensure oversight of complex services initiatives.
• Deliver client communications on business-impacting items.
• Drive client participation in Voice of Customer processes.
• Maintain internal client updates.
• Provide support for financial or contractual disputes.
• Manage multiple clients and programs effectively.

Requirements

• Bachelor's degree in business administration or related field.
• 1-3 years’ experience in a client success role.
• Experience in the healthcare IT industry preferred.
• Strong collaboration skills with cross-functional teams.
• Excellent communication skills.
• Proficient in project management methodologies.
• Experience with CRM tools like Salesforce.
• Strong data analysis skills.
• Clinical background preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Remote work flexibility.
• Opportunity to work in a growing healthcare IT company.
• Engagement with cross-functional teams.
• Professional development opportunities.
• Competitive salary.