Manager, Auto Claims - Remote

Overview

The Auto Claims team at Allstate is seeking a Manager, Auto Claims to lead a national team of Auto Claim Advisors and Senior Auto Claim Advisors, focusing on operational leadership and performance metrics.

In Short

• Lead a national team of Auto Claim Advisors.
• Support Regional Directors in achieving operational goals.
• Provide detailed analysis to improve financial performance.
• Develop employees through coaching and feedback.
• Implement optimal organization design within the team.
• Enhance customer service and employee engagement.
• Participate in Talent Pool Assessments.
• Ensure performance plans are in place for all employees.
• Utilize Continuous Improvement methodologies.
• Manage complex claims and conflict resolution.

Requirements

• 5-7 years of Auto Claim experience.
• 3 years of management experience.
• Completion of CIP designation is preferred.
• Strong negotiation and conflict resolution skills.
• In-depth knowledge of Claims Best Practices.
• Advanced MS Office skills, especially in Excel and Tableau.
• Knowledge of legal and regulatory requirements.
• Experience with management systems like Agile and Change Management.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Inclusive and diverse workplace culture.
• Recognition for innovative thinking.
• Commitment to community service.