Claims Manager - Remote

Overview

Counterpart is a management liability insurance platform for the 21st century workplace. We offer products and services to help companies align the risks and incentives of creating great organizations. Our platform is designed to measure risk more efficiently using the most advanced rating system in the industry, while also proactively mitigating the risks of our insureds. Ultimately, we provide businesses with frameworks to be the best versions of themselves. That’s where you come in.

In Short

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers.
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards.
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

Requirements

• At least 3 years of professional experience, with at least 2 years of experience litigating or managing claims in one or more of the following areas: Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, Errors and Omissions Liability.
• Previous carrier or broker experience is a plus.
• Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.
• High level of personal initiative and leadership skills.
• Exceptional time management, problem solving and organizational skills.
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus.
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong communication skills, both verbal and written.
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).

Benefits

• Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
• Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Home Office Allowance: to set up your home office with the necessary equipment and accessories.
• Book stipend
• Professional Development Reimbursement
• No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
• Charitable Contribution Matching