Founding Customer Success Manager - Remote

Overview

As the Founding Customer Success Manager at Allium, you will own and scale our post-sales customer experience, ensuring customers maximize their success with Allium's blockchain data infrastructure.

In Short

• Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts.
• Design and implement scalable Customer Success strategies.
• Partner closely with Sales to drive upsells and cross-sells.
• Build and nurture executive relationships with key customer stakeholders.
• Translate customer feedback into actionable product insights.
• Build a comprehensive health scoring system to monitor customer engagement.
• Create frameworks and customer education programs.
• Turn successful customers into advocates through case studies and references.
• Contribute to the early hiring and mentoring of the Customer Success team.

Requirements

• 7+ years in Customer Success, Account Management, or Strategic Partnerships.
• Deep experience in Web3, blockchain, or infrastructure-as-a-service products.
• Track record of developing and executing Customer Success strategies.
• Strong operational skills in building success metrics and account plans.
• Experience managing large enterprise accounts and high-velocity digital-first users.
• Deep understanding of customer health modeling and risk mitigation.
• Success in early-stage environments with a balance of structure-building and account management.
• Ability to work cross-functionally with Product, Engineering, Sales, and Marketing.
• Exceptional communication skills at both technical and executive levels.

Benefits

• 100% coverage for Gold medical plans for US employees.
• 80% coverage for dependents.
• Flexible work hours with a 2-hour overlap on NYC mornings.
• Opportunity to work from any geographical location.