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Founding Customer Success Manager - Remote

Posted 1 week ago
North One logo

North One

Customer Service
Full Time
Worldwide
$80,000 - $100,000 CAD/year

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Overview

North One is looking for a Founding Customer Success Manager to join our high performing team ๐Ÿš€. We are a remote-first, venture-backed startup at the heart of the FinTech movement and weโ€™re reshaping financial services and banking for small businesses across America.

In Short

  • Join a remote-first, venture-backed startup.
  • Focus on customer success for small businesses.
  • Work with a world-class Customer Operations team.
  • Provide premium service to hundreds of SMB customers.
  • Build and iterate on Customer Success playbooks.
  • Collaborate cross-functionally with various teams.
  • Utilize data and BI tools for customer insights.
  • Experience with Intercom and HubSpot is required.
  • Self-motivated and proactive mindset is essential.
  • Bonus points for experience in Customer Support or Community Management.

Requirements

  • 3 to 5 years experience in Customer Success or Community Management.
  • Experience with SMBs, preferably businesses with less than 25 employees.
  • Excellent verbal and written communication skills.
  • Experience building upsell and cross-sell playbooks.
  • Familiarity with data analysis tools like Looker and MixPanel.
  • Experience working in Intercom and HubSpot.
  • Self-motivated with a deep desire to win.
  • Curiosity about various topics.

Benefits

  • Family coverage of top-tier health/dental benefits.
  • Remote-first work flexibility.
  • Professional development budget.
  • Provision of powerful gear for work.
  • Compensation package of $80,000-$100,000 CAD + performance bonus.

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