Founding Customer Success Manager - Remote

Overview

SmarterSwipe is launching a new business unit called Smarter EMR—a cutting-edge EMR system designed specifically for Medspas. We’re seeking a Head of Customer Success who will lead our customer engagement from the beta rollout through full-scale launch and ongoing operations. This role isn’t just about supporting our initial beta; it’s about building scalable support processes that evolve as we grow.

In Short

• Serve as the primary point of contact for beta customers.
• Manage and enhance support processes as the platform scales.
• Develop and document comprehensive support procedures.
• Create training videos and help documents for customers and new hires.
• Collect feedback from Medspa professionals to improve the product.
• Build and manage a high-performing customer success team.

Requirements

• Current or previous experience in a Medspa environment.
• Proven track record in delivering excellent customer service.
• Comfortable learning new technologies quickly.
• Ability to build processes from the ground up.

Benefits

• Opportunity to lead a new business unit.
• Work in a dynamic startup environment.
• Build scalable support processes.