Founding Customer Success Manager - Remote

Overview

North One is looking for a Founding Customer Success Manager to join our high performing team 🚀. We are a remote-first, venture-backed startup at the heart of the FinTech movement and we’re reshaping financial services and banking for small businesses across America.

In Short

• Join a remote-first, venture-backed startup.
• Focus on customer success for small businesses.
• Work with a world-class Customer Operations team.
• Provide premium service to hundreds of SMB customers.
• Build and iterate on Customer Success playbooks.
• Collaborate cross-functionally with various teams.
• Utilize data and BI tools for customer insights.
• Experience with Intercom and HubSpot is required.
• Self-motivated and proactive mindset is essential.
• Bonus points for experience in Customer Support or Community Management.

Requirements

• 3 to 5 years experience in Customer Success or Community Management.
• Experience with SMBs, preferably businesses with less than 25 employees.
• Excellent verbal and written communication skills.
• Experience building upsell and cross-sell playbooks.
• Familiarity with data analysis tools like Looker and MixPanel.
• Experience working in Intercom and HubSpot.
• Self-motivated with a deep desire to win.
• Curiosity about various topics.

Benefits

• Family coverage of top-tier health/dental benefits.
• Remote-first work flexibility.
• Professional development budget.
• Provision of powerful gear for work.
• Compensation package of $80,000-$100,000 CAD + performance bonus.