Founding Customer Success Manager - Remote

Overview

As the Founding Customer Success Manager at Rogo, you’ll play a critical role in setting up customer success & support functions. Your work will be instrumental in establishing processes around guiding our clients through their journey with Rogo.

In Short

• Establish processes & best practices for tracking KPIs.
• Utilize metrics to drive client satisfaction and ROI.
• Enhance understanding of value proposition through customer insights.
• Monitor customer satisfaction and readiness for renewal opportunities.
• Empower users to be advocates within their organizations.
• Lead integration of Rogo into client workflows.
• Serve as the primary contact for clients with a consultative approach.
• Relay client insights to internal teams for product improvement.

Requirements

• 2–5+ years of experience in customer success within financial services.
• Proven track record in analyzing customer performance metrics.
• Skilled in managing customer relationships and upselling.
• Strong strategic planning and relationship management skills.

Benefits

• Work with a world-class team in a fast-paced environment.
• Opportunity to learn and take on new challenges rapidly.
• Engage with cutting-edge AI technology.
• Be part of a company with exceptional traction in the market.