Fraud Analyst - Remote

Overview

This is an exciting opportunity to join a fast paced and fast-growing area of the bank as a Fraud Analyst, focusing on delivering the right outcomes for customers and managing fraud investigations.

In Short

• Proactive review of fraud risks related to Card Transaction and Payments Fraud.
• Manage own case load of Fraud Investigations.
• Recovery of funds through appropriate platforms.
• Support VISA Dispute and Financial Reconciliation processes.
• Identify new fraud trends and collaborate on prevention strategies.
• Support Allica’s Change programme.
• Assist with training needs and provide coaching.
• Communicate ongoing and new fraud risks to the business.
• Adhere to Allica’s risk management framework.
• Ensure compliance with Allica’s policies.

Requirements

• Fraud Investigation experience is essential.
• Strong knowledge of transaction and payment processing rules.
• Excellent communication skills, both written and verbal.
• Strong customer focus.
• Good negotiation skills.
• Quality relationship management skills.
• Strong technical skills, especially MS Excel and PowerPoint.
• Organisational and time-management skills.
• Attention to detail.

Benefits

• Full onboarding support and development opportunities.
• Options for flexible working.
• Regular social activities.
• Pension contributions.
• Discretionary bonus scheme.
• Private health cover.
• Life assurance.
• Family friendly policies including enhanced Maternity & Paternity leave.