Fraud Analyst - Remote

Overview

Be part of a team that strives to provide best in class products and services to clients by delivering innovative fraud and compliance solutions and services that ensure clients meet regulatory compliance requirements and receive excellent customer service.

In Short

• Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud.
• Utilize various fraud detection tools to identify and prevent fraud proactively.
• Accurately document fraud attempts, trends and loss events.
• Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation.
• Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments.
• Analyze dispute cases and merchant documentation to determine chargeback eligibility.
• Keep management up to date on fraud-related incidents and emerging trends.
• Ensure that all alerts and cases are handled in an efficient and timely manner.
• Provide cross-functional support to internal operational and support teams.
• Effectively communicate with clients and operational teams.

Requirements

• Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred.
• At least 3 years of experience in fraud detection, investigation or a related field.
• Familiarity with fraud detection tools and platforms preferred.
• Past experience working in a financial institution or in a fintech environment.
• Fraud certification desired.
• Exceptional attention to detail.
• Ability to multi-task and function efficiently in a high volume, fast paced environment.
• Strong verbal/written communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Ability to work with minimal supervision in decision making.

Benefits

• $50,000 - $60,000 Annual Salary.
• Annual Cash Bonus and Equity Options.
• 100% Fully Remote.
• Robust 401(k) plan with company match.
• Insurance - Health, Dental and Vision.
• Flexible Paid Time Off.